Question 1

How does Eureka Digital Partners handle online reputation with review requests?

Accepted Answer

Eureka Digital Partners manages automated, neutral review requests by SMS and/or email after an eligible customer is added to the campaign. Each sequence can include scheduled follow-up reminders and configurable timing to suit the business's workflow. Our approach is designed to make review follow-up more consistent and easier to manage — without review gating, incentives, or pressure on customers.

Question 2

Do we keep complete control over customer communications?

Accepted Answer

Yes. Your business remains in control of all customer communication and service decisions. Eureka Digital Partners manages the automated review-request follow-up, private feedback pathway, and review notifications in the background, while your team remains responsible for any direct customer follow-up or response where needed.

Question 3

Is review gating or selective filtering ever applied?

Accepted Answer

No. Eureka Digital Partners does not gate, filter, or incentivise reviews. Our process is neutral: all eligible customers can receive the same opportunity to share an honest review on your Google Business Profile, regardless of whether their experience was positive or negative. This helps support a fair, transparent review process aligned with Google's policies.

Question 4

How does the private feedback channel work?

Accepted Answer

Our review-request process can include both a public Google review link and an optional private feedback pathway. Customers who would prefer to contact the business directly can use the private form to raise a concern, ask a question, or provide additional feedback to the business. The private option is available alongside the public review opportunity and is not used to filter customers, discourage negative reviews, or selectively direct feedback.

Question 5

Can customers opt out of receiving communications?

Accepted Answer

Yes. Customers can opt out of applicable communications at any time using the unsubscribe options provided in SMS and email messages. Our platform processes these opt-out requests and applies the relevant suppression or Do Not Disturb settings so future communications on that channel are prevented. Our SMS requests are designed to align with the Spam Act 2003 and ACMA requirements, including consent, sender identification and an opt-out option in every message.

Question 6

Can the review-request timing be customised for our business?

Accepted Answer

Yes. Eureka Digital Partners can configure review-request timing and active communication channels to suit your business. Clients can use SMS only, email only, or a combined SMS and email sequence, with reminder timing adjusted where required.

Question 7

Are you selling Google reviews?

Accepted Answer

No. Eureka Digital Partners provides a managed system for requesting honest reviews from genuine customers. We do not sell, manufacture or guarantee reviews.

Question 8

Can you guarantee how many reviews I'll receive?

Accepted Answer

No. Whether a customer chooses to leave a review — and what they choose to say — remains entirely their decision.

Common questions about online reputation.

The "manual way" VS the Eureka Digital Partners way.

Doing it manually

Our Way!