Automated Review Journey

How Review Management Works.

Get Found. Get trusted. Get chosen!

Automation Active

5 Simple Steps to Consistent Reviews

Click on any step below to explore how our automated system handles customer follow-up behind the scenes.

Step 01Completed

Customer Added

Your customer enters the review-request journey and contact details are securely synced.

✓ Contact verified
Step 02DAY 0

Review Request Sent

A polite, neutral review invitation is delivered through the configured customer communication channels.

SMS ✓ Sent • Email ✓ Sent
Step 03OPENED

Google Review Page Opened

Your customer can access the business's Google review destination directly from the request without friction.

🔗 Direct review link opened
Step 04SCHEDULED

Smart Follow-Up

Respectful automated reminders continue according to the configured campaign cadence until actioned.

Checking review status • Reminder scheduled
Step 05★★★★★

Genuine Review Received

Genuine customer feedback strengthens the business's visible online reputation and can help support local search visibility.

⭐ New Google review received
Customer Onboarding
STEP 01 OF 05
JD
John Doe (Completed Job)
john.doe@example.com • 0412 345 678

Synchronised to automated sequence

Staff Workload Impact: Zero

Your staff don't need to manually draft emails or send SMS reminders. Everything runs on autopilot once the job is completed.

Genuine Customer Feedback

Collect authentic reviews from real customers who have completed service with your business.

Minimal Staff Administration

Save hours of manual follow-up every week so your team can focus on serving clients.